We ask that you please reschedule or cancel at least 48 hours before the beginning of your appointment, or you may be charged a cancellation fee of 100% of the price of your scheduled appointment. You can cancel your appointment within 48 hours. After the 48 hours, you will be charged 50 percent of your scheduled service. If the cancellation or No Show is within 24 hours, you will be charged 100 percent of the scheduled service.
If you are more than 15 minutes late to your scheduled appointment, you will be asked to reschedule and will need to pay the full amount of the service to be able to schedule your next service.
We strive to provide timely service to all our clients. While we make every effort to stay on schedule, sometimes unforeseen circumstances can cause our stylists to run behind. In the event that your stylist is running late, our late arrival policy will be adjusted as follows:
Client Grace Period: If your stylist is running late and has NOT notified you, the standard 15 minute client grace period will begin after your stylist is ready to begin your service. If your stylist is running late and HAS notified you of the time they will be ready, the grace period is 5 minutes.
Service Adjustments: If the delay is significant, we will discuss with you any necessary adjustments to your scheduled service/cost to ensure we can still provide you with the best possible experience and quality within the remaining time. This may include prioritizing certain aspects of the service or offering alternative options.
We will make every effort to communicate any delays to you as soon as possible, striving for at least 30 minute heads up before the time of your appointment, either by phone, text, or in person at the salon. We understand that your time is valuable, and we apologize for any inconvenience caused by stylist delays. We are committed to providing you with excellent service and will do our best to minimize any disruptions to your appointment. Thank you for your patience and understanding.
Policies Updated March 22, 2024
